Friday, January 7, 2011

My Fantagraphic Books experience in full! (For Kelvin lol)

This is such a 'fascinating' story, that I thought i'd tell it all in one go, rather than it be in bits and pieces all over my blog - for my tale is now over.
I ordered 6 Love and Rockets comics off Fantagraphic Books back on 3rd October, to complete my collection. All good. Nice prices. Customer Services were a bit odd and stand-offish with a query I had, but never mind...
Then I got a round-robin email off them saying any comics ordered between the 8th and 20th of October would be delayed by a couple of weeks because of warehouse restructuring.
I thought well I'm fine then... But nothing came by the end of Oct so I contacted them and of course, they said my package was affected but it went out last week, so I should just keep an eye on the post.
Mid-November, nothing, emailed them again, response: we sent it last week, please keep an eye on the post. I emailed them to say 'so when did it go out then?' they said keep an eye on the post.
Mid-December comes and still nothing. My mates say I should give up on the package. I'm a bit upset, as it's pretty much ruined my reading experience.
Then i happen to be in a London comic shop, and they've got a load of Love and Rockets back issues just in - including several of the ones I ordered from FB. After a bit of oohing and ahing (during which a couple of issues got bought already) I decided to buy the issues I had ordered - a bird in the hand... Which just left me with 3 missing issues, so if the package did turn up, it wouldn't be a complete waste of time.
Three days later, a package turns up from Fantagraphics. Get this. It contains the three issues I bought at the comic shop but nothing else. They had sold out of the others. You'd think they could effing tell me by email or soemthing? So I was still missing three issues.
Plus I had to chase FB for a refund on the missing comics.
So anyway, I looked online for my missing issues, but could only see them in America. Trying to figure out what is in each L&R trade is very difficult, but i did it in the end, and bought the trades which had my missing issues (they contained new material too, so it wasn't a complete waste of money).
All in all, I kind of regretted my initial impulse online purchase buy (I didn't even consider shopping in town for them!) but I'm glad I got to read them, as it is a beyond-excellent series... But jeez, Fantagraphics, sort yourselves out.

1 comment:

kelvingreen said...

Brilliant! I think I would be less annoyed if they were just honest about what was going on; it's not too much to ask, surely.